mcwbn Privacy Policy
Your privacy matters. This policy explains exactly how mcwbn handles your personal data and the choices you have as a player.
Introduction
This Privacy Policy ("Policy") describes how mcwbn ("mcwbn", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the mcwbn Platform at mcwbn.ws (the "Platform"). This Policy forms part of mcwbn's Terms and Conditions and applies to all users of the Platform regardless of the device used to access it.
By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact [email protected] to arrange account closure.
Information We Collect
mcwbn collects personal data in several categories depending on how you interact with the Platform. The following outlines the types of information we collect and why each category is necessary:
How We Use Your Information
mcwbn uses the personal data we collect for clearly defined purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent:
Account Management and Platform Access
To create, maintain, and secure your mcwbn account; to verify your identity during login and KYC; to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; and to deliver the games and betting markets you have requested.
Security and Fraud Prevention
To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct; to monitor for unusual account activity; to comply with applicable anti-money laundering obligations; and to share information with payment processors and identity verification providers for fraud-prevention purposes.
Responsible Gaming
To monitor gaming behaviour and identify patterns that may indicate problem gambling; to apply deposit limits, self-exclusion settings, and session time alerts at the player's request; and to comply with our responsible gaming obligations.
Customer Support
To respond to your enquiries, complaints, and dispute submissions; to maintain records of communications for quality assurance and audit purposes; and to proactively notify you of account-related issues such as failed payment attempts or security alerts.
Marketing Communications
To send you promotional offers, bonus notifications, and news about new games or betting markets — but only where you have opted in to receive marketing communications. You may withdraw consent at any time by contacting [email protected]. We do not send unsolicited marketing to players who have not opted in or who have self-excluded.
Legal Basis for Processing
mcwbn processes your personal data on one or more of the following lawful bases, depending on the specific purpose of processing:
- Contractual necessity — processing is required to fulfil our obligations to you under the Terms and Conditions, including account creation, payment processing, and game delivery.
- Legal obligation — processing is required to comply with applicable anti-money laundering regulations, KYC requirements, and other regulatory obligations.
- Legitimate interests — processing is necessary for fraud prevention, security monitoring, and Platform improvement, where those interests are not overridden by your data protection rights.
- Consent — processing for marketing communications is carried out only where you have given clear, informed consent. You may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
How We Share Your Data
mcwbn does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data with third parties only in the circumstances described below, and only to the extent necessary for each purpose:
Payment Service Providers
To process your deposits and withdrawals, mcwbn shares transaction data — including your registered mobile number or masked card details — with our payment partners: bKash, Nagad, Rocket, Upay, and card-processing gateways for Visa and Mastercard. These providers process your payment data in accordance with their own privacy policies and applicable financial regulations.
Identity Verification Providers
To fulfil our KYC obligations, mcwbn may share identity documents and personal details with third-party verification service providers. These providers are contractually required to handle your data securely and to use it solely for the purpose of verifying your identity for mcwbn.
Regulatory and Law Enforcement Authorities
mcwbn may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts of law where required by applicable law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation. We will notify you of such disclosure where permitted by law.
Cookies and Tracking Technologies
mcwbn uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in securely, and understand how players navigate the Platform so we can improve the experience.
mcwbn uses the following categories of cookies:
- Strictly necessary cookies — required for the Platform to function. These include session management, login authentication, and security tokens. They cannot be disabled without breaking core functionality.
- Functional cookies — remember your preferences such as language settings and session duration alerts so the Platform behaves as you expect on return visits.
- Analytics cookies — collect anonymised data about how players use the Platform (pages visited, session duration, navigation paths) to help us identify usability issues and improve the experience. No personally identifiable information is included in analytics data.
- Security cookies — support our fraud-detection systems by helping identify unusual access patterns, multiple account attempts from the same device, and session hijacking attempts.
Data Retention
mcwbn retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data governance policy. In general, account data (including identity documents, transaction history, and gaming logs) is retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping obligations.
Communications data (support tickets, chat transcripts) is retained for 3 years following resolution of the relevant matter. Marketing consent records are retained for the lifetime of the consent plus 2 years. Where you have exercised a right to erasure, we will delete your data within 30 days except where retention is required by law — in those cases we will restrict processing of the retained data to the legally required purpose only.
Data Security
mcwbn implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Access to personal data within mcwbn is restricted to authorised personnel on a strict need-to-know basis.
While mcwbn maintains robust security practices, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, mcwbn will notify you without undue delay using the contact details registered to your account. You should always use a strong, unique password for your mcwbn account and never share your login credentials with any other person.
Your Data Protection Rights
As a user of the mcwbn Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number:
We will respond to all data rights requests within 30 days of receipt. Where a request is complex or where we have received a large number of requests, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reason within the initial 30-day window.
Children and Minors
The mcwbn Platform is strictly for adults aged 21 and above. mcwbn does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform in any capacity.
If mcwbn discovers or is notified that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. Parents or guardians who believe a minor may have registered an account are encouraged to contact us at [email protected] so that we can take prompt action.
Third-Party Links and Services
The mcwbn Platform may contain references to game providers and payment services whose data practices are governed by their own privacy policies. mcwbn is not responsible for the privacy practices of third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi. Where you interact directly with a third-party service embedded within the Platform, we recommend reviewing that provider's privacy policy to understand how they handle your data.
Changes to This Privacy Policy
mcwbn may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. Where a change is material — meaning it substantively affects how we collect or use your personal data — we will notify you via a prominent in-Platform notification or by sending a message to your registered mobile number at least 7 days before the change takes effect.
The date at the top of this page always reflects when this Policy was last updated. We encourage you to review this Policy periodically. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way mcwbn handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email Support
Send your privacy request to: [email protected]
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